Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alice Chiu

Alice Chiu

June 3, 2024

2  out of  5 rating by Alice Chiu
"For months, I had rashes that spread throughout my body that wouldn't stop until one day I woke up with the most excruciating pain. I came to find out that I was suffering from a skin disease called Topical Steroid Withdrawal, an iatrogenic condition caused by various forms of steroids I had taken throughout my life to treat eczema and other conditions. At night, I would feel thousands of needles piercing my skin due to the nerve damage caused by the steroids. My skin would become bright red and hot to the touch. I would have flare-ups that would have me on the floor crying and begging God to help me. I would take cold showers over ten times a day to try to relieve the pain. The itch was so deep and strong that I would scratch until my flesh opened. My skin was so thin that it would RIP just from moving. I was lucky if I could sleep one hour a day. If I managed to sleep, I would wake up with blood all over my bedsheets. My partner, a former employee of this office, took care of me while still putting his 100% into this job. He needed some flexibility and compassion, but was offered none. All he needed was to work from home temporarily, but was denied. They never tried to work anything out with him. They just wanted him at the office everyday while the other employee of this office was allowed to work remotely full-time and take off whenever he wanted to with no pushback. There was a double standard between what was expected of my partner and the other employee. The owner of this branch Tim Crosby and the "office manager" were very angry about my partner's dire situation. They even asked him, "When do you think she will get better?" Can you imagine somebody asking this about someone who is gravely ill? I would do anything to recover. I had been housebound and bedbound for over two months. I wouldn't wish this suffering on my worst enemy. I am stunned that they are so heartless and vile. My partner loved his job, but he was treated very poorly. He started this job in February of 2023. My partner had made 30 sales in March and it was only his second month there. His boss looked at the wrong spreadsheet in April and thought he had only made 10 sales in March. He pulled my partner into his office and proceeded to scream at him and then complain to him about how little money he had. Even if my partner had done poorly that month, Tim Crosby had no right to scream at him like that. My partner wanted to quit right then and there, but decided to give Tim a second chance. Fast forward to August 2023 when my disease was at its worst. My partner's health was already deteriorating prior to my disease, and he asked for some flexibility so that he could take care of both himself and me. During the first few months of his job, he was already losing his appetite from all the stress. Around two weeks ago, I started to regain consciousness again and saw the situation that my partner and I were in. I had made significant progress in my recovery! I had a serious talk with him and told him that his health was the most important thing in this world, that there was absolutely no pressure for him to continue this job if he really didn't want to. He finally admitted to me that he had wanted to quit for some time, especially after he was called a “motherf*cker” by Tim for not being able to quote the dog grooming business downstairs right away. I told him that I would be supportive of him no matter what. When my partner was resigning earlier this week, Tim Crosby did not want him to quit and insinuated to him that he should abandon me for being sick. He asked him, "Are you with her out of convenience or do you really love her?" I switched my insurance to State Farm after my partner started his job there in February. He was so dedicated and really wanted this office to succeed. I just realized that I was a customer to a business that does not regard me as a human being. I am grateful that I was able to see people's true colors during my lowest point. This is why I am giving two stars instead of one."
Profile photo of Michael Dirla

Michael Dirla

May 1, 2024

5  out of  5 rating by Michael Dirla
"Tim is awesome - great service and helped get us a great price on auto/home insurance. Super responsive and on the ball - highly recommend!!"
Profile photo of Aaron Tinoco

Aaron Tinoco

April 16, 2024

5  out of  5 rating by Aaron Tinoco
"Great service & great prices"
Profile photo of Titanya Adams

Titanya Adams

March 4, 2024

5  out of  5 rating by Titanya Adams
"Hi good afternoon. To whom it may concern . I wanted to thank State Farm agent Leo . He was so helpful with my quotes and answering any questions I had. He was respectful , kind and genuine person . As an agent , he definitely should get a raise or a bonus . Anytime I called Leo , he was available and I truly like that about him . Shows Leo is passionate in the job he does . I want to say thank you again Leo . Have a wonderful bless day . Sincerely , Titanya Adams"
Profile photo of Jonathan St Baltodano

Jonathan St Baltodano

March 2, 2024

5  out of  5 rating by Jonathan St Baltodano
"Buen servicio, Elionell me a ayudado en cosas de mi póliza buena atención"
Profile photo of Upasna Jhaveri

Upasna Jhaveri

December 28, 2023

5  out of  5 rating by Upasna Jhaveri
"Tim was super helpful and kind in helping us! An absolute pleasure to work with and very responsive!"
Profile photo of Florian Hediger

Florian Hediger

December 13, 2023

5  out of  5 rating by Florian Hediger
"Amazing support by Leo Nieves on very short notice on a car insurance. Really took customer service to the next level!"
Profile photo of D Sanders

D Sanders

November 22, 2023

5  out of  5 rating by D Sanders
"Thank you for a wonderful 5-star experience with Leo Nieves from Tim Crosby State Farm! Leo is a consummate professional who is immensely knowledgeable and helpful. He was extremely responsive and guided me through every step of the insurance process. I look forward to my ongoing relationship with State Farm!"
Profile photo of Benny's Auto

Benny's Auto

November 16, 2023

5  out of  5 rating by Benny's Auto
"Best of the best, Tim has been a part of my family for almost a decade and there’s no one else we use for insurance! Go see Tim for the best service !!"
Profile photo of Alex Llinas

Alex Llinas

November 3, 2023

5  out of  5 rating by Alex Llinas
"I’ve had the best and most transparent customer service experience with Leo Nieves from Tim Crosby State Farm. Leo first reached out to me about two years ago during a renewal cycle asking if I was interested in a quote. While I was not in the market, he provided one and was very professional and courteous after I passed up on the quote. We revisited the quotes on several other occasions and continued to pass, until this past month. I called Leo and he jumped on my request immediately for both Auto and Home. We agreed to move forward, he was very thorough on his explanation of all the coverages and discounts available. If you are in the market for insurance, do not hesitate to call Leo. You will not be disappointed."
Profile photo of Robert Scoloveno

Robert Scoloveno

October 18, 2023

5  out of  5 rating by Robert Scoloveno
"Great Agent, Great Staff. Really attentive to the needs of the customer and took the time to help find the best options for my family. Highly recommend visiting Tim!"
Profile photo of Mindful Lion

Mindful Lion

October 17, 2023

5  out of  5 rating by Mindful Lion
"Tim is the best agent I have ever worked with. He is incredibly responsive and always looks out for my best interests. I have all my insurance with his office and cannot offer enough praises to his work ethic and professionalism toward his clients."
Profile photo of Steven Fletcher

Steven Fletcher

October 17, 2023

5  out of  5 rating by Steven Fletcher
"Tim is an amazing insurance agent! He keeps you informed of everything going on during a claim and lets you know what to expect next. He treats you like a friend instead of a client. Truly exceptional in every way!!!"
Profile photo of Keith Ross

Keith Ross

October 16, 2023

5  out of  5 rating by Keith Ross
"Tim Crosby has handled my insurance policies, including auto and home for years. I've had to make a couple claims through both policies and he's always been there to help me through the process. I've always been skeptical of insurance companies, but now that I've gotten to work with Tim, I really feel as though I have someone I can trust looking out for my best interests. I wholeheartedly recommend him to everyone."
Profile photo of Craig Carmilani

Craig Carmilani

September 12, 2023

3  out of  5 rating by Craig Carmilani
"Tim is a great agent and very helpful and responsive every time I need assistance. Tim’s agency is top notch. I have all my insurance with him. Home, Auto, marine. The best"
Profile photo of Shivam Patel

Shivam Patel

March 11, 2023

5  out of  5 rating by Shivam Patel
"Ive worked with Leo at this office for a number of years. Great guy to work with. Phenominal service! Highly recommend!"
Profile photo of Donovan Russo

Donovan Russo

February 20, 2023

5  out of  5 rating by Donovan Russo
"Tim is the best. He has always been accommodating and supportive of me, making State Farm a great insurance provider for my needs. I highly recommend working with him and cannot speak highly enough about his integrity and work ethic."
Profile photo of Terry Frediani

Terry Frediani

January 15, 2023

5  out of  5 rating by Terry Frediani
"John Miller continues to answer my inquiries quickly and responsibly."
Profile photo of Luke Calder

Luke Calder

November 3, 2022

5  out of  5 rating by Luke Calder
"It’s a pleasure dealing with Tim and his staff. They are always friendly and helpful. I couldn't recommend them any more. Truly professionalism at its finest."
Profile photo of Melissa Wallace

Melissa Wallace

May 31, 2022

5  out of  5 rating by Melissa Wallace
"Tim and his team have been truly Amazing!! We use statefarm for our business as well ad for our personal policy’s and they have made the experience so easy!! Insurance can sometimes be difficult to understand and navigate and Tim has always been available to help us through it all!! Also during our time with Statefarm we experienced a huge tropical storm so many people were at total losses with vehicles/homes everything. My transition from my car to rental to getting a new one was completed within 2/3 weeks while others had to wait months for there insurance company to complete the claim."
Profile photo of Michael Bianchi

Michael Bianchi

April 11, 2022

5  out of  5 rating by Michael Bianchi
"Tim Crosby and his team are the best in the business. Anything I need is a phone call away. I don’t have to shop around for pricing because I always get the best rates . I probably have at least 15 different policy’s with them . Between car insurance , life and business they have me covered !!!! First class all around service ! I highly recommend them"
Profile photo of Karen Soltis

Karen Soltis

December 1, 2021

5  out of  5 rating by Karen Soltis
"During the process of buying out my lease, John Miller of State Farm Insurance was ABSOLUTELY AMAZING! I have been a customer of State Farm Insurance for 20+ years (auto & home ins.) and they keep getting better and better. Every time I have called my current agents, John Miller or Tim Crosby, they have either picked up the phone on the first ring OR texted or emailed me back immediately. Such great customer service and I am grateful for that!! Not going anywhere :-) staying put!"
Profile photo of Mario Zamora

Mario Zamora

August 14, 2021

5  out of  5 rating by Mario Zamora
"The slogan ,doesn’t do justice , Tim and his team are like a Friendly neighbor. Alway checking in , just did a refinance and Tim and his team made the Transition run smoothly. Thanks Tim and his team for the world class support ."
Profile photo of jeff farm

jeff farm

August 12, 2021

5  out of  5 rating by jeff farm
"Leo Nieves from Tim Crosby's team has been so helpful in giving me guidance and clarity throughout the process of adjusting my policy and adding my kids to it...Thank a lot..."
Profile photo of vishaka srinath

vishaka srinath

July 22, 2021

5  out of  5 rating by vishaka srinath
"It just took about 30 minutes to set up my auto policy. It was such a great experience to work with Leo. He is one of their very best ! Thank you Leo for such quick responses and such a good deal."